Royal Bank of Canada’s Cutomer Service. What to Expect.
So lets start with a little history of my relationship with the Royal Bank of Canada, (RBC) as they like to be called. When I moved back to Vancouver in 2000 I opened up a personal account at the Pacific Blvd branch as a place to deposit my pay cheques at the time. I still have that account, going into it’s 11th year.
Four years ago I opened up a business account for my freelance web design jobs. This account was opened mainly for my main client at the time, based in the USA to pay me via wire transfers which they did bi-weekly for almost 3 years.
Today I went in with cheques made out to my business account. A Canadian dollar cheque and a US dollar cheque from the same company that I used to get my wire transfers from.
I was told by “little miss nice fake smile” teller that they have to put a 15 day hold on my $400 US cheque while it gets sent back to the states for confirmation of the “funds” before I can have my money. Money that I need because I’m trying to pay my fucking rent that was 6 days ago. So after a combined 13 years of paying my fucking fees and surcharges for everything under the sun with two accounts this is what they call customer service. I’d wonder if there is such thing as a break for loyalty, apparently not. If I didn’t need this account for various things I would have closed both of them today and told the whole fucking place to fuck off. I’m more than pissed and sick and tired of always getting fucked over by these money hungry, greed based establishments.
Now in order to not get evicted because I can’t with 15 business days and two weekends for my whopping $400 dollar cheque to clear I have contact the company that sent me the US cheque and see if they can simply do the wire transfer like they used to as that will only take 3 days to clear and with, you guessed it a $15.00 fucking surcharge for Royal (fuck you very much) Bank to “process” it.
As soon as I am able I’ll be closing my accounts here. Fuck You RBC!!
I’ve had enough.