Royal Bank of Canada’s Cutomer Service. What to Expect.

So lets start with a little history of my relationship with the Royal Bank of Canada, (RBC) as they like to be called. When I moved back to Vancouver in 2000 I opened up a personal account at the Pacific Blvd branch as a place to deposit my pay cheques at the time. I still have that account, going into it’s 11th year.

Four years ago I opened up a business account for my freelance web design jobs. This account was opened mainly for my main client at the time, based in the USA to pay me via wire transfers which they did bi-weekly for almost 3 years.

Today I went in with cheques made out to my business account. A Canadian dollar cheque and a US dollar cheque from the same company that I used to get my wire transfers from.

I was told by “little miss nice fake smile” teller that they have to put a 15 day hold on my $400 US cheque while it gets sent back to the states for confirmation of the “funds” before I can have my money. Money that I need because I’m trying to pay my fucking rent that was 6 days ago. So after a combined 13 years of paying my fucking fees and surcharges for everything under the sun with two accounts this is what they call customer service. I’d wonder if there is such thing as a break for loyalty, apparently not. If I didn’t need this account for various things I would have closed both of them today and told the whole fucking place to fuck off. I’m more than pissed and sick and tired of always getting fucked over by these money hungry, greed based establishments.

Now in order to not get evicted because I can’t with 15 business days and two weekends for my whopping $400 dollar cheque to clear I have contact the company that sent me the US cheque and see if they can simply do the wire transfer like they used to as that will only take 3 days to clear and with, you guessed it a $15.00 fucking surcharge for Royal (fuck you very much) Bank to “process” it.

As soon as I am able I’ll be closing my accounts here. Fuck You RBC!!
I’ve had enough.

Flight 666 – Iron Maiden Tour Documentary

So last night I ordered some of my favorite take-out and sat down to check out the DVD of the 2008 documentary of the first leg of Iron Maiden’s “Somewhere Back in Time World Tour”. Now, I’ve been a fan of IM for a long time. To be honest, and at the risk of really dating myself the first full album I ever purchased was 1983′s Piece of Mind on cassette. To my surprise, the songs that Maiden was playing on this recently documented tour were older songs from my days of being a huge fan. This DVD didn’t disappoint, not at all.

It amazes me, and simultaneously gives me some slight hope in the music industry to witness a band doing so well after all these years. What makes Iron Maiden so unique is they did it without the help of mainstream radio and media. Sure, once in awhile you’ll hear a Maiden song on some classic rock or metal show but really, back in the day,…no one had the balls. Now for them to not only decide to do another “worldwide” tour but to reinvent the wheel so to speak is one gutsy move. You see, they not only decided to tour the world in strategically planned stages, they did it in a customized 757 jet carrying all the gear and stage show, all the crew, the band and their families. Appropriately named “Ed Force One” this huge flying tour bus was often piloted by none other than lead singer Bruce Dickinson, who is in his own right, a licensed commercial pilot.

Maiden in front of their custom 757 jetliner.

Maiden in front of their custom 757 jetliner.

Now you say sure, sure, big deal. Just another over the hill metal band trying to cash in on their older tunes. This was not the case. Name me one over the hill rock or metal band that has toured from Japan, India, to the USA, South America and Toronto while playing some shows that topped out at 27,000 people. Yeah, didn’t think so.

Bruce Dickinson’s reasoning on the decision to play older material was not to insure the tour was a successful cash grab but an incredibly smart move. Iron Maiden has realized that the longer the band has existed, they’ve been drawing in a younger and younger audience. This was the bands chance to play songs that these people have never had a chance to see played live. Obviously, while pointing to the sheer longevity that IM has had over the years one would think this band knows what it’s fans want and is coming up with some pretty damn unique ways to get the job done.

The DVD rocks and with the help of Canadian documentary film maker, Sam Dunn ( Metal: a Headbangers Journey and Global Metal) capturing some funny moments and incredible footage of behind the scenes and the live shows this is a must have for any true IM fan.

If you’re at all a music fan I recommend that you check out this DVD. What a kick ass ride these guys have been on. and this was just another mile in the story.
Long Live Eddie!!

My Take On The News Of The Day

AIG and the Bonuses the Execs are Getting:

Contracts or not these assholes should not be getting their bonuses from the now publicly owned company that they drove into the ground. Is there no justice anywhere? Here I am, as so many others are, struggling to find new work after losing my job to the poor economy, not because I was doing a poor job. These guys get rewarded millions for doing a shitty job and affecting the lives of million. Do us all a favor, collect your bonuses and blow your fucking heads off because you are simply scum.
Cement Truck Driver in Calgary:

This guy kills a whole family in Calgary after rearending and crushing the car they were in. He has a negative driving record as long as my arm with witnesses testifying that he was seen speeding, passing on the shoulder and driving like a complete moron. He has also confessed to throwing a half empty bottle of vodka into the back of his truck at the scene. More concerned with getting rid of incriminating evidence than he was with the car load of people he just killed.

A life in jail is too good for this guy. Just fry the motherfucker and get it over with.

George Bush Starts His World Tour In Calgary:

1500 morons paid $400 a piece to have a chicken dinner and listen to G.W. talk about his dog, his wife, his parents and the new president. Apparently the first stop on his “world tour” he picked Calgary because it’s an oil town. I challenge anyone who paid and went to this event to prove to me why they aren’t complete fucking idiots. Idiots paying to see an idiot talk about his dog. Just when I thought there was hope with Obama I’m shown exactly why guys like Bush get elected in the first place. Because the world is still full of redneck retards.

That’s it for today,…I’m too pissed off to continue.

Norton 360

I believe now the “360″ stands for how many ways Norton will screw you.

I had Norton 2007, got a virus, upgraded a year or so ago to Norton 360, got a virus. Now it’s time for my subscription renewal so what does Norton do. SPAMS me beyond comprehension “reminding” me to renew then when the renewal date is up what happens? They shut the fucking program off until I renew it for $70 a year, no thanks. The old Norton, not that it mattered, at least let you run scans and have protection running but blocked you from getting new virus definitions until you renewed, apparently, not anymore. I just got another low risk virus from somewhere and went to run a Norton scan and couldn’t. Thanks for leaving me hanging out to dry yet again Norton. You can now proceed to Fuck Off as I’ll never use any of the Symantec products again.

Hello Kaspersky.

The Orwell Diaries

Today is the first day of George Orwell’s diaries online. The diaries have been available in book form before but have never been online. Now they will be posted 70 years later to the day on http://orwelldiaries.wordpress.com/
I’m curious to read the daily inner thoughts of this man, and to see how things have turned out versus his perception of the future from back then.

Vancouver Seeds 2008

What is essentially supposed to be the best of Vancouver indie rock (well according to CFOX) rapidly became an huge disappointment as I witnessed some of the most pathetic attempts at rock music I have ever seen in my many decades on this planet. So much so I wasn’t even going to waste my time writing this but was encouraged by a friend who felt the same way I did about tonights “performances” at the Commodore in Vancouver.

First of all, lets consider where all these bands got their “ticket to ride” tonight. CFOX, 99.3 the be all and end all of Vancouver rock radio here in Vancouver has a contest every year to see who the next big rock band out of Vancouver is going to be. IE: Look up and refer to Knickleback.
This is a radio station I pretty much stopped listening to way back when I grew hair on my balls and realized I can make my own decisions. They’re nothing more than a corporate run cesspool of mediocrity. Oh, but they pretend that they support local music,..yes, you support local music alright, just ask Todd Hancock about Jet Black Stare and you’ll soon realize how “supportive” they are. Speaking of Todd,…well more like Todd and Karen, I once had the displeasure of listening to these two while leaving my house and the getting stuck in traffic. When I hopped in my truck there was a song on CFOX (in my truck is the only time I listen to the radio and that’s only when I have forgotten to grab my Ipod) after 45 mins the song that was playing when I got in my truck was the only actual music I’d heard. The rest of that time was filled with complete and useless drivel by two people I (at that point) would have been more entertained had they’d be hunted live on radio by some deranged redneck with a sawed off shotgun, a job I would have volunteered for.

Anyway, I digress. This Seeds fiasco tonight is what I originally logged on for tonight. Let me also state that I went into tonights show NEVER seeing or hearing any of these bands before. I was a set of fresh ears for any one of them to lay claim to and I really deep down wanted to be impressed by at least one of them.
The big event tonight was essentially the finale to a competition to decide who would be the “big Seeds band of 2008″. The final five bands had a chance to perform and the winner would be picked before the Thornley show which closed out the night (Thank Christ for some redemption).

The first band on was Innocent Bystander whom pretty much lived up to their name as from what I could tell they weren’t a contender in this whole clusterfuck in the least. About as much of a threat to the other four bands as my grandma back in Chilliwack and as about as exciting. You’d think that after being offered a chance to really kick your bands career into motion (according to CFOX) you might step up your game a little. As an opening band wouldn’t it be pertinent to “set the fucking bar” for the other bands? Now don’t get me wrong, I am acquaintances with one of the guys in this band and I do respect him immensely, but seriously. I heard no memorable songs, I saw no energy except for a lead singer pacing back and forth between guitar players and a drummer who looked and played awkwardly like he wanted to be the Rikki Rocket of the new millennium. Next.

Was Versus the Nothing. To me these guys were the real deal. Maybe not the best real deal around but at least they were doing what seemed natural to them and doing it fairly well. As far as songs go, nothing memorable. They had a good time rocking out on stage and seemed to be happy and genuine in their delivery of what got them there in the first place. By the end of the night they essentially were my first pick although that’s not saying much.

Then came Jordan Carrier. Never heard of him or his apparent seminal 90’s Vancouver band Cozybones. The guys backing band was great but his vocals and songs left me feeling somewhat suicidal. Like my friend said if I had to pick between an eternity of this guys voice and nails on a chalkboard I’d pick nails on a chalkboard. After now two let downs in a row and two songs by this guy I decided I need to start drinking heavily.

Forth up was Incura. Oh how I’ve heard about Incura in the past few months. Incura this, Incura that, Oh Kyle from Incura blah blah blah. I soon realized I didn’t give a shit which one was Kyle as the front three guys of this band all had the same fucking haircut, and all dressed the same. What is this, the emo fucking Monkeys? Oh wait, even the Monkeys didn’t look the same. If I wanted to listen to a “My Chemical Romance” clone band I would have stayed home and listened to My Chemical Romance. I’ve heard flavors of the week that tasted more original than this lot, but hey, they had their punters out in full force and that’s all that counts I guess. Again, no memorable songs but a lot of jumping around and screamo. It’s pretty pathetic when even the ex-girlfriend that the singer disses from stage thinks they’re the best band on the bill.

Then, just when I thought it couldn’t get much worse, came Cold Driven. What small town rock did CFOX find these douche bags under? Now don’t get me wrong, I’m all for rocking out and putting on a good show….if it’s genuine. Innocent Bystander couldn’t find their game but these guys….what the fuck? This band looked like they sat for the last six months, forks in eyes, holding them open ala Clockwork Orange in front of rock video after rock video ingesting every lame, cliché rock move ever invented. These guys were so over the top they were one step short of fighting for the stage spotlight (which there wasn’t one). The guitar players were trying so hard to be the guy furthest at the front of the stage, standing and posing on the monitors that the singer quickly became fucking invisible. Same goes for the “keyboardist”, using the term loosely. He looked more like a head banging mascot then anything else, out on the front of the stage posing with the guitar players more than he actually played his keyboards. I have never seen so much “pose and point” in all my life (and I’ve seen Judas Priest live). And the pathetic part was,…they were doing it to each other, not the crowd. I have played in a band where the guitar player has actually inflicted and been diagnosed with self induced whiplash after years of head whips but never have I seen this type of overblown try-hard bullshit.
If this is what CFOX deems as the best in BC or Vancouver indie rock it’s a no wonder they’re drowning in their own mediocrity. I wouldn’t download any of these bands for free let alone pay for their music, and if it came on the radio I’d turn it off.

The best part of tonight was the closing band, Ian Thornley and his band. A guy that won me over back in the late 90’s when the band I was in opened for them at Edgefest and again later in Montreal. I wonder how many of the Seeds bands tonight stuck around out front to check them out? They might have learned something about rock and roll, about class, about putting on a well delivered kick ass and genuine show. Or were they all in the back soaking in their own egos?

Congrats to Incura for a stellar win tonight,…I know first hand how stiff the competition was, your grandmas and ex-girlfriends will be proud.

The Foo Fighters – Live at the Key Arena, Seattle

The Bar has now been set!

Back in March I wanted to try and catch the Foo Fighters show here in Vancouver. I missed out on getting tickets and was choked. Shortly after that tickets went on sale for a show in Seattle. I was on it like a fly to foo and last night I was able to see a band I’ve waited a long time to see.

To start the night off, we got there just as the first band went on and what a surprise. To my amazement it was another band I also enjoy, Seattle’s Minus The Bear. After a short but well delivered set there was the standard quick change-over and Supergrass came on. These boys from Oxford came to rock as well and hammered out some straight-up Rock”n” Roll to ramp up to what will for a long time be the best show I’ve seen.

The Foo Fighters have now secured a spot in my top three bands. Led Zeppelin, The Police and Now the Foos. Although I will say this. I never got to see Zeppelin live, I saw the first two Police reunion shows and as far as live shows go, The Foos are now at the top of my list.

New bands, Up and coming bands, old bands that need something new to think about, take note of the next part. Better yet, go see the Foo’s show when it hits your town. The show last night blew my mind, here’s why.

The Foo Fighters came out blazing, playing hit after rock hit. The band was incredible as expected and Dave was all over the stage and up and down his “ego” ramp which spanned the length of the floor. After about 45 mins, (which lately seems about the half way point of any show) Dave Grohl takes a break to say “Hello”. He asks how everyone is, and in his genuine comedic persona makes everyone glad that they’re there (as if we weren’t already). As he talks about the show he states that they are “just getting started”. Yes, that’s correct. Where most bands are launching into their last four or five songs the Foo Fighters are just getting started. As Dave put it, “There’s no hour and half bullshit going on here tonight”.

So with that in mind the band plays a few more rock numbers and slows things down. This is when, out of the blue a second circular stage complete with needed musical gear lowers from the rafters of the Key Arena and settles snugly at the end of the “ego ramp”. The “shitty seats” as Dave put it, just became the good seats for next 45 minutes worth of semi-acoustic Foo Fighter hits. Now I say semi-acoustic only because Dave played an acoustic guitar. The fact is, the whole “Skin & Bones” band was on this stage. All the Foos plus a keyboardist, violinist, and percussionist.

After playing the acoustic portion of the show and making their way back to the main stage and kicking some more ass the main part of the show came to a close with “Aurora”. After a short break the stage video screens light up with a handy-cam shot of the nights set list from somewhere backstage, then pans up to Dave’s crazy mug in all the glory that is night vision. He entices the crowd by eluding to how many songs they should do for an encore by holding one, two, then getting to five fingers. The band comes back on and finishes off with more songs and stories by Dave. They didn’t come back, play three songs as fast as they could and leave the stage like so many bands do but actually enjoyed their encore, embracing it as another chance to interact with their fans. They finished the night off with one of my favorites, “Best of You”. My hat goes off to any guy that can sing for three hours then step up and finish the night off with a song that requires you to scream your fucking lungs out.

The Foo Fighters are in my top three for three reasons. They write from the gut, they play from the heart and Dave Grohl sings with every ounce of his being. He is a true musician and a true performer, end of story.

People were Bitching on Craigslist about Cyclists, I Responded.

Lets get the facts straight shall we.

I was a bicycle courier in Vancouver for three years, after which I became a car courier for health reasons (I fucked up my back). Back then I had to take a licensing TEST before I could be a bicycle courier. Yes, that’s right, so I knew what the rules of the road were. The problem with that is other people on bikes didn’t have a clue. Nor did most drivers in vehicles. Based on the ranting going on in here, they still don’t.

The LAW states bikes are not NOT allowed to ride on the sidewalk. End of fucking story.

This now sends them into the streets and roadways (where they belong) but most don’t have a clue how they’re supposed to conduct themselves. The fact of the matter is you are now on the road like a car, obligated to abide by the same rules as a car. If you have a drivers license to drive a car you have no excuse for being a moron on a bicycle. If you’ve never owned a car and don’t have a clue, read this: http://www.bikesense.bc.ca/appendices.htm#law before going anywhere!

Back in my courier days when the crunch came down and time was not on my side I did some crazy shit. I also got nailed for it. Got a “running a red light” ticket and fine just the same as if I had been in a car.

What part of the problem is, is the fact that people on bikes seem to be either from group(a) or group(b). Group A. are the ones that are scared shitless when on the road with traffic around them. These are usually the idiots on the sidewalk. These people should either get some balls, learn their rights and get moving, or leave the bike at home.
Group B., well they’re the holier than thou bunch of assholes that think because they’re “being green” the rest of us are scum and have no rights. This attitude is usually backed by complete ignorance of the traffic rules. When it comes to bikes on the road, a lot of drivers suffer from this as well, I’ll get to that.

Then there are a few of us in Group C. We are the ones that know the traffic rules, know how traffic works/flows and have the confidence and acute where-with-all to get ourselves from point A to B without running down some old lady on the sidewalk, getting killed or pissing off people in cars. You know what the secret to this is? Ride on the road (like the law states). Be completely aware of your surroundings at all times, with 60 percent of your attention on what’s in front of you, 20 percent on what’s going on to your left and 20 percent to what’s going on to the right. What about “behind you” you ask? Fuck behind you. If you’re actually riding your bike and not taking it for a walk you should be moving with the flow of traffic to the point where anything that’s going on behind you is of minimal concern. Your attention should be on what is happening or may happen in front of you.

If you’re on the road you use lanes like you would in a car. If there is a right turn lane coming up on the right, don’t stay to the right, move over into the through lane like you would in a car. Use the left turn lanes like you would in a car. It’s people that get freaked out about being on the road that piss drivers off. If you’re coming up to a light and there are cars in front of you all waiting, stay in your lane in the order you would had you been driving a car. Don’t scoot along the curb so that you’re first in line when the light turns green. This WILL and does justifiably piss drivers off because if they just took the care and attention to correctly go around you, they don’t want to do it again. Think of yourself as a slow moving vehicle, end of story.

If some asshole in a car IS riding your ass in traffic trying to make you move. Hold your ground, continue moving forward and give him the finger. You’re in the right, he’s just a dick.

Now, some brush up bitch slapping for the people in cars.

A PERSON ON A BICYCLE HAS EVERY RIGHT TO TAKE UP SPACE IN A LANE JUST AS A CAR, BUS, TRUCK OR MOTORCYCLE. GET USED TO IT.

If you don’t like how “slow” they are, lift your little finger, put on that signal light, change lanes and go around them just like you would granny in a Cadillac. It’s the fucking law.

Basically what it comes down to, Bicyclists need to be 100% educated on the rules of the road and not be chicken shit scared little pussies while riding. Cars need to cut them some slack and also learn to treat them simply as slower moving vehicles and not some annoyance to intimidate.

I’ll tell you one thing, if every one rode like a “responsible” bike courier does, there would only be a few pissed off drivers, the really ignorant dumb ones. The kind that back in the day, were the ones that would get mirror polo’ed at the next light.

Have a nice day, be kind and ride safe.

Life in Hockey Terms

I was out for beers with my friend Mark tonight and we were talking about the fact that to succeed in certain (or most) endeavors that we take in our lives we must at some point succumb to “the game” and play it to get to where we want to be and get what we want out of our time here.

If we look at our lives like the NHL this is what I see. There are the few elite (using the term loosely) who own the teams, they have control over almost any aspect of us regardless (IE: government) weather we like it or not. Then there are the managers and the coaches all there to make things happen the way they see fit based on what the “man” wants. Then there are the players, guys who have fought tooth and nail to make it to where they are. If they’re lucky they have a good run on a good team and make a shit load of money and perhaps eventually get a shot at coaching or managing a team later on in life. These are the guys that deserve success. Not just in a direct hockey context but in a general life context. Those of us who fight to do something different with our lives, our time and our energy deserve, in the bigger picture some sort of pay-off.

Now we look at the arenas and the people that clean the stands, mop the floors, serve the spectators popcorn, hot dogs and over-priced beer etc. Those, as with a lot of the spectators are 80 percent of the rest of the population. The working stiff with mere hopes and dreams that most will never see the light of day due to the paths we’ve chosen, debt, kids, life etc. Is this the end? Are we all destined to be mere hot dog vendors in the larger game of life? I don’t think so.

I have plans in the works to at least throw my hat in the ring and give the game a shot. Definitely not in the hockey sense because anyone that knows me knows that would just result in a wheezing pile of nerd on the ice. I think we should all, in our time, give our dreams and our goals a chance in whatever form they may be. But like in Hockey, you can’t score if you’re not playing the game.

Car Dealerships and Shitty Service.

Well apparently things have changed extensively since I was a kid or maybe I just worked for a really good car dealership.

While growing up I worked at a Toyota dealership in Chilliwack, B.C. I started as a lot boy, later on to be a detailer/undercoat applicator. In my time there I learned a lot about customer service. I learned that when some spends thousands of dollars on a new or used car it’s usually a big step, a large purchase and these people are to be treated with respect and given the best service possible. When someone brought their new purchase in for anything after the initial purchase, when the work was done the mechanics would drive it into my wash bay and I’d give it a quick wash and once over before taking it out to the customer.

Well, recently I bought a used 2007 Nissan Xterra from Morrey Nissan Burnaby. I needed something for remote road trips and to carry my drums around in. Other than that I don’t drive much. As part of the sales pitch I was shown the “Certified Nissan Checklist” that is apparently done on all used cars at Nissan dealerships. So with a little more confidence in the vehicle I was looking at I went further and eventually bought it. Part of my “deal” was them throwing in a retractable cargo cover for the back so I can cover my photo gear when traveling. I was told by my salesman Brian Tull that they had to order it and he’d call me when it arrived. As I picked up the car he then notified me that there was only one key and that he’d order a new one. We agreed as I left that when both items where in he’d call me.

I leave the dealership and start traveling to a friend’s place for dinner. On the way I notice that there is a warning light for the tire pressure. I pull into the next gas station, look in the manual to find out exactly what this meant and continued to check the tire pressure as advised. I Checked and topped up all the tires and continued on my way,…the light didn’t go off, nothing had changed.

The next day I was looking through the truck and noticed a couple small things that were missing, a small rubber stopper on the hatch door, and a broken latch hook on the shallow back cargo area. I called Brian and notified him of these things that need to be fixed. We agreed that when the key, key fob, and cargo cover where in I’d make an appointment and come in for everything.

I then proceeded to send Brian an email so he had a point form list of everything we had talked about. Then,…I waited.

In the meantime my good friends Miguel and Tanya went to the same dealership and bought their Xterra from a salesman named Carlos (apparently one there that gives a shit). Two days later they got their spare key and the cargo cover they decided to also purchase. Me, well I continued to wait for Brian to call me about mine. I gave it a couple of days and called. Brian was not in that day so I left a message. Two more days and I had heard nothing.

I call again, get a hold of Brian and he lets me know that everything is there so I make my appointment for 3 pm a couple days later. I also ask about the fact that my keyless key fob quit working and he says to go to London Drugs and get a new watch type battery that goes inside it.

Two days later I get there right at 3, I take my keys to the service manager and he walks me through what they have in the work order. Check the tire pressure warning light, new second key and key fob, and retractable cargo cover. I also let him know about the latch on the other cargo lid and he puts it in the work order.

I was told my truck would be ready around 4:30. At 4:45 I went to the service office again and was told there was an issue with the cargo cover and it will be about 15 more minutes. I went back to the showroom and sat down. While waiting I over heard some of a conversation where my name was brought up. I later found out that the cargo “latch” repair was not cleared by the boss and he had an issue with it. So on my time they worked it out between the two of them. I was soon also told that the tire pressure warning light was on because there were two sensors that were failing and they have to order them in. At 5:20 pm, twenty minutes after I was to pick-up my date for the evening I got my dirty truck back and told that when the sensors come in I’ll get a call for a re-booking to replace the faulty ones. The faulty ones that should have been fucking replaced during the “Certified Nissan Check” before the fucking truck was put on the lot.

So over almost two and half hours I got a new key and key fob, a rubber stopper, a new cargo door and they popped the retractable cargo cover into place. My dead key fob was also given back to me, still dead. According to my salesman Nissan doesn’t carry batteries for their key fobs.

Late for my date I got into my dirty truck and made my way back home, the 40 minute drive I’ll have to make twice more when they get my tire sensors in. Good thing I don’t have to wiat for a phone call from Brian for these as the service guy is calling me,…or supposedly is.

It’s a good thing I haven’t gone to London Drugs yet to get the new battery for my first keyfob as it seems the second one is already dead too.

Thanks Brian and Morrey Nissan!! You guys do a real stand-up job.